jG
jaryd G
1 reviews | Active since Dec 2010
24 Oct 2017, 14:23
Airtime disappears despite data
I am resorting to hellopeter because we get no response from your support department.
1. MTN is taking my airtime when I have data, and resetting the phone does not reverse it. It only corrects much later or the next day. So far it has left me stranded outside my flat (the gate is opened by phone) and I have been late for meetings/work and lost income as a result.
2. When data is nearly depleted we receive a warning sms to reload so our airtime is not used instead. For the 2+ years I have had MTN, my warning smses have come though too late. By the time I get notified to recharge my airtime is already depleted. This has cost me thousands of extra rand over this period and has never been fixed despite continuous requests.
I have had a contract with each network provider in South Africa, and I can guarentee MTN has been the worst experience, especially when it comes to redundant protocols, cheap billing tricks and the worst customer service in the industry!!!
We did not renew our contract because of your constant inability to address the smallest issues and will be seeking compensation for the inconveniences caused.
Helpful (0)
Replies (3)0
Replies (3)
MTN South Africa's replyOfficial
25 Oct 2017, 08:07Thank you for your post.
We sincere apologized for any inconvenience incurred.
The system reflected that you had airtime of R27.36 this airtime was used up on the 15-10-2017 against data usage. On the 15th of October the same date you have purchased R15.00 of airtime and converted this to weekly data bundle.
In the future if you have airtime and the Internet is not used switch off your mobile data.
For further assistance you may contact the 173 department for assistance.
Kind Regards,
Alice van der Merwe
Best regards,
MTN South Africa's reply25 Oct 2017, 08:07
Official
Thank you for your post.
We sincere apologized for any inconvenience incurred.
The system reflected that you had airtime of R27.36 this airtime was used up on the 15-10-2017 against data usage. On the 15th of October the same date you have purchased R15.00 of airtime and converted this to weekly data bundle.
In the future if you have airtime and the Internet is not used switch off your mobile data.
For further assistance you may contact the 173 department for assistance.
Kind Regards,
Alice van der Merwe
Best regards,
jG
jaryd G's updateReviewer Update
25 Oct 2017, 08:21I'm sorry but I am well aware of turning data off but your reply fails to address anything else I have mentioned?
jG
jaryd G's update25 Oct 2017, 08:21
Reviewer Update
I'm sorry but I am well aware of turning data off but your reply fails to address anything else I have mentioned?
jG
jaryd G's updateReviewer Update
25 Oct 2017, 08:26Fact: Your service sms about data usage SHOULD arrive on time!
Secondly, why does your balance option not report the correct amounts even after phone reset? Why must I be stuck outside our home because we cannot phone the gate???! Or inside making me late for work. Resetting does not help, it only corrects later on its own.
Turning off data is just a very inconvenient way of saving call airtime, despite the fact that most of us remain available via at least whatsapp the entire day. In any case it does not address the technical difficulties experienced and our customer service experience continues.
jG
jaryd G's update25 Oct 2017, 08:26
Reviewer Update
Fact: Your service sms about data usage SHOULD arrive on time!
Secondly, why does your balance option not report the correct amounts even after phone reset? Why must I be stuck outside our home because we cannot phone the gate???! Or inside making me late for work. Resetting does not help, it only corrects later on its own.
Turning off data is just a very inconvenient way of saving call airtime, despite the fact that most of us remain available via at least whatsapp the entire day. In any case it does not address the technical difficulties experienced and our customer service experience continues.