OS
Oatile S

1 reviews | Active since Jul 2013

28 Feb 2016, 08:47

Airtime disappears

About R2 is disappearing from my airtime each day. I called MTN call center twice to find out what is deducting my airtime but got no help. The 1st agent told me that Im subscriped to 47941 number and I should sms STOP to end subscription. I did that but airtime kept disappearing and also dialed *141*5# to cancel 1 content services which I knew nothing about. The 2nd agent told me that Im subscriped to Huawei Tech Africa for some VIP things. I have never recieved a call or sms from this company for any services. The agent told me that MTN will not be able to help me. I should dial *141*5# or call the company to cancel my subscription. When I dial *141*5#, there is no content services. If MTN cannot help me, who should help me? Does this mean I should move to another network to avoid disappearance of airtime? MTN gave this company permission to deduct my airtime but cannot stop it if i complain. MTN do suck and do not care about their customers.

0
Replies (1)
MTN South Africa
MTN South Africa's reply29 Feb 2016, 13:23
Official
Hello oatsej,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that we have escalated the matter to our technical support team for assistance regarding opting out, ref number is SMC/***, allow a turnaround time of 3-7 working days. for a follow up on the ref number contact customer care on 173.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.

Regards
Nompumelelo
REQ:***

Best regards,