VV
Vava V
1 reviews | Active since Sept 2018
23 Sept 2018, 07:36
Airtime disappears
Airtime disappears. No applications are running. No calls made. I loaded and went to sleep. In the morning I need to make calls. From R92 I got R5.55. ??
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Replies (2)
MTN South Africa's replyOfficial
25 Sept 2018, 09:22Good day Vava Vena,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
MTN South Africa's reply25 Sept 2018, 09:22
Official
Good day Vava Vena,
Thank you for your post on Hello Peter. Please accept our apologies for the lapse in the service and the inconvenience caused to you as a result…
We are also terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
Kindly check your IM as we have sent you a message requesting for more information to provide further assistance?
Please note our teams are working on improving the service delivery going forward.
Kind regards,
Caylin Julius
MTN Complaints Management Team
Best regards,
VV
Vava V's updateReviewer Update
29 Mar 2019, 17:16I waited for the call from MTN, it never came. Since nobody attended to my quiry, I ported my number to TELKOM. It's been over 5 months, it's been a bliss. Lot's of benefits like free airtyme for the same amount I load for... So long!
VV
Vava V's update29 Mar 2019, 17:16
Reviewer Update
I waited for the call from MTN, it never came. Since nobody attended to my quiry, I ported my number to TELKOM. It's been over 5 months, it's been a bliss. Lot's of benefits like free airtyme for the same amount I load for... So long!