TM
Thembelihle M
1 reviews | Active since Dec 2010
22 May 2015, 09:56
Airtime disappears
Without even using my airtime twice it just vanished.... I converted my airtime to data as well within few seconds then I'm out of data...without even using it.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
27 May 2015, 11:36Hello Thembi31,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the prepaid help desk for urgent attention.They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the prepaid help desk for urgent attention.They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply27 May 2015, 11:36
Official
Hello Thembi31,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the prepaid help desk for urgent attention.They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
The matter has been escalated to the prepaid help desk for urgent attention.They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,