SN
Susan N
1 reviews | Active since Jul 2015
08 Jul 2015, 08:38
airtime disappears
I have a serious issue with MTN , my airtime disappears , this happened last week and this week after voting for a child in a competion.On tuesday i bought R12 airtime and my current balance is R1.52 and i never call anyone or send an sms.i tried to call 173 number for more than an hour, to my surprise the line is busy day and night.now i want to change my starter pack or to vodacom if i dont get a response.<br>
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Replies (1)
MTN South Africa's replyOfficial
14 Jul 2015, 10:24Hello gavaza2795,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you have content charges on your line, this is why your airtime is depleting. Please dial *141*5# from your cellphone and then select option 4 to manage your subscription services.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you have content charges on your line, this is why your airtime is depleting. Please dial *141*5# from your cellphone and then select option 4 to manage your subscription services.
Kind regards
Letumile
REQ:***
Best regards,
MTN South Africa's reply14 Jul 2015, 10:24
Official
Hello gavaza2795,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you have content charges on your line, this is why your airtime is depleting. Please dial *141*5# from your cellphone and then select option 4 to manage your subscription services.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
Kindly be advised that you have content charges on your line, this is why your airtime is depleting. Please dial *141*5# from your cellphone and then select option 4 to manage your subscription services.
Kind regards
Letumile
REQ:***
Best regards,