1 reviews | Active since Apr 2015
Airtime disappearing off my phone
Good day<br> <br> In January I decided not to upgrade and instead switch to pre-paid, I then lost my R1000 airtime but I was warned about this in advance- so it's okay. <br> <br> I went away this weekend and bought data and airtime, since I knew I would be away from wifi. Instead of using my data, my airtime was used. On Friday night, I bought R60 airtime and in the morning my balance was R0.00 and I never even used my phone throughout the night. Yesterday, I bought R30 airtime just to test it and my balance was R0.00 after having made no calls/sending SMS's since I was at work the whole day. I did have data bundles. <br> <br> This morning I bought R10 airtime, having about 180MB of data... went onto Instagram and checked again and my airtime was on R8 and my data balance unchanged. <br> <br> Over the past few days I have lost about R200 in airtime and I would really like to know where it has been going? At this rate I could have just upgraded and carried on with my contract where I had no issues. <br> <br> I am using an iPhone 4S and I have checked a few reviews and my Cellular Data APN has been set to internet instead of mymtn. <br> <br> Could you please help me? <br> <br> Thank you kindly,<br> <br> Candice<br> <br>
Thank you for raising your concerns with us and we also apologise for the delayed response.
We appreciate that you have made us aware of your dissatisfaction with the depletion of your airtime, because it is only through such feedback that we can identify and improve on our product offerings.
We have escalated your query to the relevant department and they will be in contact with you shortly.
We look forward to improving our service with you.
Regards;
Nosipho
REQ: ***
Thank you for raising your concerns with us and we also apologise for the delayed response.
We appreciate that you have made us aware of your dissatisfaction with the depletion of your airtime, because it is only through such feedback that we can identify and improve on our product offerings.
We have escalated your query to the relevant department and they will be in contact with you shortly.
We look forward to improving our service with you.
Regards;
Nosipho
REQ: ***
