MG
Matthew G

1 reviews | Active since Mar 2015

08 Mar 2017, 12:04

Airtime Disappearing and then poor customer service :(

<p>Approximately a month ago I loaded airtime and it disappeared. It returned the next day and I thought nothing of it...</p> <p> </p> <p><br />On 6 March, however, the same thing happened. Only this time, it hasnt come back. I loaded R305 airtime......</p> <p> </p> <p><br />I went into ATM hoping to resolve this. I was told that R59 was taken off of my account for prior internet usage. I use afrihost for my DATA so MTN APN isnt even active. I dont see how this is then possible... I didnt make any calls since the 5th - I couldnt because my airtime disappears soon after being loaded. What about the remaining airtime then? I was told that "Oh well you said it came back previously" as if that is the end of the story!!!!!!</p> <p> </p> <p>IM VERY FRUSTRATED AND WANT MY AIRTIME BACK> I DONT HAVE THE TIME TO FIGHT WITH YOU PEOPLE</p> <p> </p> <p><br />I then emailed the customer service people and no response.</p> <p> </p> <p>Get hold of me please. I have the proof</p> <p> </p> <p><br />Please resolve ASAP</p>

0
Replies (4)
MTN South Africa
MTN South Africa's reply08 Mar 2017, 22:28
Official

Thank you for your post

We sincerely apologize for any inconvenience you may have experienced with our service.

Please note that a billing query has been logged for investigation, reference number: SMC/***.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***

MG
Matthew G's update23 Mar 2017, 09:45
Reviewer Update

Ive now logged 3 queries and have still not received any feedback

MG
Matthew G's update30 Mar 2017, 11:32
Reviewer Update

Still no feedbac****!!!!

MG
Matthew G's update05 May 2017, 07:54
Reviewer Update

No feedback ever given and now it has happened again!!! R100 airtime just gone

How do I get you guys to assist me?????