MM
Motho M
1 reviews | Active since Mar 2009
16 Apr 2015, 07:43
Airtime disappearing and rude consultants
Lately I realise that my air time just disappear and there is no solution to the problem. When I call MTN I hold for more that 30 minutes without anyone answering the phone and when they finally do they are unable to help. This morning I called and the lady dropped the phone on my ear. She did not want to listen to me and started arguing. This is very unprofessional. I don't think MTN realise the importance of customer service. I want to know what is happening with my airtime.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
03 May 2015, 08:18Hello filee1,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the relevant management team for urgent attention.
Regarding the airtime disappearing you have not provided us with the month of which this has happened in order for us to investigate the matter.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the relevant management team for urgent attention.
Regarding the airtime disappearing you have not provided us with the month of which this has happened in order for us to investigate the matter.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Veronica
REQ:***
MTN South Africa's reply03 May 2015, 08:18
Official
Hello filee1,
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the relevant management team for urgent attention.
Regarding the airtime disappearing you have not provided us with the month of which this has happened in order for us to investigate the matter.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Veronica
REQ:***
Thank you for bringing this to our attention.
We apologise for your inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them most efficient services.
This matter has been escalated to the relevant management team for urgent attention.
Regarding the airtime disappearing you have not provided us with the month of which this has happened in order for us to investigate the matter.
We are really sorry for your bad experience with us and hope, you will give us a chance to offer you a level of service desired by you.
Regards
Veronica
REQ:***