Airtime disappearing and bundle problems
<p>I have been a customer of mtn for almost 20 years... and are VERY angry and also disappointed.</p> <p>Lately my airtime just disappear and sometimes it is moved to my data bundle.. When I queried this problem at my closest agent, I was told that it is happening with other customers too and that I have to switch my phone off and back on again, which I did, and everything was back to normal...</p> <p>This is now happening almost on a daily basis and it is very frustrating. I WANT THIS FIXED!!!!</p> <p>What if I need to make an emergency call and don't have the time to switch the phone on and off???? What if the emergency is a matter of life and death???? This is NOT acceptable Mtn!!!!</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the airtime Reserved for Data displays the airtime that has been reserved on your account for an active data session and will not be available for you to use. In order to clear this amount or make the amount available for use, please reboot your device or turn flight mode ON then turn it OFF again so that the airtime reservation clears. To avoid this from ongoing please make sure that you end or close internet sessions/Apps when not in use and from running on the background.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the airtime Reserved for Data displays the airtime that has been reserved on your account for an active data session and will not be available for you to use. In order to clear this amount or make the amount available for use, please reboot your device or turn flight mode ON then turn it OFF again so that the airtime reservation clears. To avoid this from ongoing please make sure that you end or close internet sessions/Apps when not in use and from running on the background.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***