1 reviews | Active since Oct 2010
Airtime disappearing
I have a top-up contract with MTN so as to control my spending.<br> <br> As soon as I load airtime, it disappears. MTN advised me to switch my data off. My data is switched off as I am in a W-fi zone at home as well as as at work and travel with a Wi-Fi modem as well so that's not even a valid excuse for why my airtime disappears.<br> <br> Whether I buy R5 of R500 in the afternoon, I assure you by the evening there will be absolutely no airtime left on my phone.<br> <br> What I need to know is: WHERE IS MY AIRTIME DISAPPEARING TO.<br> <br> Also, I am not the only consumer complaining about this. A number of people have been complaining about the very same thing.<br> <br> Please advise what is happening to everyone's airtime. We need an answer because we work hard for our money.<br> <br> I await your urgent response.<br> <br> Thank you
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you have multiple wasp subscriptions which deplete your airtime balance. To cancel the subscriptions, kindly dial *141*5#ok and select option for \Content Services\" and then all the subscription that are active on your number will be displayed on the screen and then select \"cancel\" on the subscriptions that you would like to deactivate.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that you have multiple wasp subscriptions which deplete your airtime balance. To cancel the subscriptions, kindly dial *141*5#ok and select option for \Content Services\" and then all the subscription that are active on your number will be displayed on the screen and then select \"cancel\" on the subscriptions that you would like to deactivate.