JM
Jacob M
1 reviews | Active since Feb 2010
28 May 2015, 08:24
Airtime Disappearing
I understand that the call center is closed due to the strike but I fell we are taken for ride by MTN. Everytime I recharge my airtime vanishes and I can't get anyone to help at the call center. I do not submiscribe to any content services. See below for some of the transactions taking place on my account<br> <br> <br> 2015-05-24 09:50:52 mymtn 00:00:01 R 147.49<br> <br> 2015-05-24 09:56:27 mymtn 00:00:01 R 205.41<br> <br> Yesterday's one is this 2015-05-27 18:04:05 mymtn 00:00:01 R 48.01<br> <br> What are all these things?<br> <br> Can someone please advise.<br> <br> Regards
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Replies (1)
MTN South Africa's replyOfficial
04 Jun 2015, 10:27Hello kolakola,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that mymtn is data usage. The amount that you would be charged is once the 300MB bundle has been depleted. Once your provisioned data has been depleted you are billed out of bundle rate.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that mymtn is data usage. The amount that you would be charged is once the 300MB bundle has been depleted. Once your provisioned data has been depleted you are billed out of bundle rate.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Jun 2015, 10:27
Official
Hello kolakola,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that mymtn is data usage. The amount that you would be charged is once the 300MB bundle has been depleted. Once your provisioned data has been depleted you are billed out of bundle rate.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that mymtn is data usage. The amount that you would be charged is once the 300MB bundle has been depleted. Once your provisioned data has been depleted you are billed out of bundle rate.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,