1 reviews | Active since Apr 2015
Airtime disappearing
<p>Mtn has taken airtime from me while I'm not even using there internet at the time. I'm really not happy with this even when I phone the customer care they only said it's what the system shows. They really not helpful. </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have gone through the billing records for the mobile number 078****141, the airtime was depleted on active data sessions. To minimize active data sessions always make sure that you end apps running on the background.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that we have gone through the billing records for the mobile number 078****141, the airtime was depleted on active data sessions. To minimize active data sessions always make sure that you end apps running on the background.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Can you please explain to me why your system take from airtime and data if you open more than one app at a time. It is than useless to have both airtime and data on your phone, another thing is that some of your customer service agents are very, very rude. Remember that customers use different phones with different operating systems, so everyone restrict their apps different for running in the background. They cant tell me that it is the phone that will swap between the airtime and the data. You are the guys that owns and control the network, so you control when to use data and when to use airtime.
Can you please explain to me why your system take from airtime and data if you open more than one app at a time. It is than useless to have both airtime and data on your phone, another thing is that some of your customer service agents are very, very rude. Remember that customers use different phones with different operating systems, so everyone restrict their apps different for running in the background. They cant tell me that it is the phone that will swap between the airtime and the data. You are the guys that owns and control the network, so you control when to use data and when to use airtime.