1 reviews | Active since Dec 2014
Airtime Disappearing
<p>I have recently placed my sim card in an old feature phone, Samsung sgh-e600 due to my airtime disappearing on my smart phone. On monitoring my airtime on this phone I've picked up its not a smart phone issue. I've received numerous messages from MTN telling me I'm depleting data at out of bundle rates where my phone does not even use data. On 04 December before 12pm I had a balance of R9 and at 7pm I had R2. I did not use my phone at all. This was not the first time this happened while using this phone. Can MTN please respond to my query regarding this.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the mobile number 084****986 is subscribed to a content service provider Basebone for Backgrounds for WhatsApp, the service keeps deducting R2, R4 and R7 airtime from the mobile number. Please cancel the Content Services by dialling *141*5#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the mobile number 084****986 is subscribed to a content service provider Basebone for Backgrounds for WhatsApp, the service keeps deducting R2, R4 and R7 airtime from the mobile number. Please cancel the Content Services by dialling *141*5#ok.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards
Siphumezo
REQ:***
Best regards,