1 reviews | Active since Jun 2016
AIRTIME DISAPPEARING!!!
<p>I have a pre-paid MTN number and every week I add airtime on the phone and convert to data and keep airtime for emergency calls. And each and every time I decide to call someone, the airtime is GONE-DISAPPEARED!!! As if i actually never put any airtime!!!!! How pathetic and a total ***** you are MTN????!!!! I am sooooo sick and tired of you robbing me!!! Everyime I have TRIED- the key word being TRIED- to call you on either 083173/173 directly, your IVR options are soooo pathetic and NOT user friendly!!! It is ALWAYS a recording???!! Do agents even work at MTN????? Cos I have never had the pleasure of ONE AGENT actually answering the phone!!!!!!!!!!!! Stop robbing me and return my airtime ASAP and change your most stupid IVR as it helps no one for a general enquiry!!!!!!!!!!!!!!!!!!!!!! THIS IS MY 2ND COMPLAINT, AS AFTER THE 1ST ONE, IT'S 5 DAYS LATER AND NO ONE HAS CALLED OR FIXED THIS PROBLEM!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>
Good morning Pranisha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that you have an active subscription with a company called Mira Networks.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
You may dial *141*5# OK select content services then choose the option to cancel. Alternatively you can contact the content provider Mira Networks on *** to assist you further with the request and any credits due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***
Good morning Pranisha,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that you have an active subscription with a company called Mira Networks.
Kindly note that content service is not part of MTN services. The registration of these services is completely voluntary and is activated on the handset. Therefore, the billing solely gets traced back to the MTN number.
You may dial *141*5# OK select content services then choose the option to cancel. Alternatively you can contact the content provider Mira Networks on *** to assist you further with the request and any credits due to you.
We would like to assure you that we are actively working to improve our service levels.
Regards
Yahya
REQ:***