1 reviews | Active since Jun 2017
AIRTIME DISAPPEARING
Hi , How does it work if my airtime keeps disappearing - i am not subscribed to anything. yet, i load airtime, and a day later its gone. I cancelled my contract beacuse of this, now that i am on pay as you go, i can see exactly why i always sat with a freaking skyhigh account. And no, i am not using apps that can use my airtime, as i am on WIFI the whole day and night, with my mobile data switched off. out of a day, i am without wifi for 1 hour. and not on apps. Please get back to me. I can not see how your consultants tell customers to phone back in 2 hours, beacuse the system hasnt updated. that is a first to me.
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the exact date and time of the transactions. Also, your device should give you real time information on data/airtime used.
Regards,
Ishie
Best regards,
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly provide us with the exact date and time of the transactions. Also, your device should give you real time information on data/airtime used.
Regards,
Ishie
Best regards,