1 reviews | Active since Sept 2015
Airtime Disappearing
For over a decade, MTN has been my choice of network. Today, I'm not so sure. <br> So, I've been hearing stories about customers' airtime mysteriously disappearing. Well, it's been happening to me quite regularly, and it's no laughing matter. I hardly make calls from my phone, and use the wifi at work, so, airtime should last...guess what, it doesn't! You load R 100 and in the blink of an eye, it's all gone.. how on earth does that happen? Wednesday I loaded R 30,boom gone in an instant..last night I loaded another R30, and the same thing happened. When I called the call centre, they asked me to call back in 2 hours!! For what exactly? This morning I called again, and the lady told me there was a social update on my phone.. REALLY???<br> My phone doesn't do updates, unless I request an update on a particular app.<br> I think it's time to let my friends and family know that the stories are true. I think it's time to move to a different service provider. I'm so fed up! If they carry on doing whatever it is they're doing, they're gonna lose valuable customers, and I'm one of them!
Thank you for your post.
We sincerely apologise for the inconvenience caused and assure you that it is not our intention to displease you. According to our records you are using an I phone and the charges are due to the internet usage, kindly switch off mobile data when you are connecting via WiFi.
Best regards
Mantoa
REQ;***
Thank you for your post.
We sincerely apologise for the inconvenience caused and assure you that it is not our intention to displease you. According to our records you are using an I phone and the charges are due to the internet usage, kindly switch off mobile data when you are connecting via WiFi.
Best regards
Mantoa
REQ;***
