CJ
Carlisle J
1 reviews | Active since Aug 2015
27 Aug 2015, 13:43
AIRTIME DISAPPEARING
MY WIFE AND I RECEIVE R200 AIRTIME 25 SMS'S AND 250MB ON THE 14TH OF EVERY MONTH. MY WIFE AND I HAVE SENT IN MANY COMPLAINTS AND IT HASN'T BEEN RESOLVED. I MAKE 4 CALLS OF IF MAYBE A MINUTE LONG AND SWITCH MY DATA ON AND OFF THINKING I'M GOING TO SAVE. OUR AIRTIME AND DATA IS ALL DEPLETED BY THE 25TH OF EACH MONTH AND NOTHING GETS DONE ABOUT OUR MANY COMPLAINTS. WE ARE SICK AND TIRED OF MTN'S POOR CUSTOMER SERVICE AND THE LACK OF SOLVING MY ISSUE.
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MTN South Africa's replyOfficial
14 Sept 2015, 09:52Hello Cjensel5555,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
please give us the times/dates and the amounts that have gone missing so we can check what happened .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
please give us the times/dates and the amounts that have gone missing so we can check what happened .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
MTN South Africa's reply14 Sept 2015, 09:52
Official
Hello Cjensel5555,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
please give us the times/dates and the amounts that have gone missing so we can check what happened .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
please give us the times/dates and the amounts that have gone missing so we can check what happened .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***