Airtime disappeared, useless call centre

On the 17th Feb i logged a complaint about my airtime disappearing, and the agent told me the system HASNT updated and they don't have any records of the previous night so they cant tell me what happened to my airtime, hm. I called again today and nothing has not been done about this and there ABSOLUTELY NO INFORMATION about what happened to R66 of my airtime. I then nicely ask the agent (808) to transfer me to your settlement department because im GATVOL with your ****ty service, i just want out, she then says to me she cannot do that because that department is in JHB and she is in CPT and i should call 808 again and wait a WHOLE HOUR AGAIN......just to get out!<br> My Reference number is ***. I WANT MY AIRTIME BACK AND I WANT MY SETTLEMENT NOW!!!!