AM
Anja M
1 reviews | Active since Jan 2014
11 Feb 2019, 13:32
Airtime disappeared again!
I just bought R100 airtime so that I can by data afterwards.
After I bought the R100 airtime through my ABSA app I went to MTN's service to buy data. Between the time I bought the airtime and the time it took to dial *136# R9,80 disappeared! For what!
This is the second time this has happened and the second time I am putting the same complaint about MTN on hellopeter. It is time that the Ombudsman must investigate MTN for airtime and data that keeps on disappearing!
I would like my money back, please?
The last time I complained I must mention, MTN did reimburse me, but this should not be necessary for me to first complain, the airtime shouldn't disappeared!
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MTN South Africa's replyOfficial
12 Feb 2019, 14:27Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,
MTN South Africa's reply12 Feb 2019, 14:27
Official
Good day Thank you for bringing this matter to our attention. We apologize for the delayed response and for any inconvenience incurred. We will investigate and provide you with feedback.
Warm Regards
Sizwe Schoeman Complaints Management team
Warm Regards
Sizwe Schoeman Complaints Management team
Best regards,