NM
Nisha M

1 reviews | Active since Jun 2016

04 Jan 2017, 10:55

Airtime disappeared!- a re-post as to date no one has gotten back to me!!!

<p>Check my previous TWO posts- still no response!!!! And now with a second MTN WE HAD 435MB OF DATA YESTERDAY MORNING AND IT IS NOW ON ZERO!!!!!!!!! HOW THE DAMN HELL IS THIS POSSIBLE??????????????????????????????????? SOME ONE WITH THE DECENCY TO REPLY, I AM WAITING!!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply21 Jan 2017, 06:20
Official

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

Please note that an urgent escalation has been sent to the Pre - paid division to assist with the missing airtime . A call back will be done to to assist and resolve the request during the course of today.

We sincerely hope that this is in order and hope that we are able to restore your faith in us.

Kind regards

Kevin.