JB
Janette B
1 reviews | Active since Apr 2015
11 Oct 2015, 11:31
Airtime disappeared
I have logged calls with the mtn in Montague gardens with constant problems.<br> <br> When checking my balance due to a sms I got saying I am using my cap due to no airtime I noticed that my over R1200 airtime is gone.<br> <br> Logged several emails to mtn complaints with no response as simone and Conway at the mtn branch in Montague gardens cannot assist with this.<br> <br> I need head office to refund my airtime that I paid for I hardly use data aswell as I am 99.9% on wifi.<br> <br> Look forward to resolving this and over the +/- 8 years and never not having problems I am not renewing my mtn again and we are a household of 4 at mtn no renewals as there is always issues.....
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MTN South Africa's replyOfficial
13 Oct 2015, 11:12Hello Janet01,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer , kindly advise when did you loose your airtime so that we can investigate on our side. And kindly provide us with the reference numbers that you have logged in the store.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer , kindly advise when did you loose your airtime so that we can investigate on our side. And kindly provide us with the reference numbers that you have logged in the store.
Warm Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply13 Oct 2015, 11:12
Official
Hello Janet01,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer , kindly advise when did you loose your airtime so that we can investigate on our side. And kindly provide us with the reference numbers that you have logged in the store.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I tried calling you but there was no answer , kindly advise when did you loose your airtime so that we can investigate on our side. And kindly provide us with the reference numbers that you have logged in the store.
Warm Regards
Nompumelelo
REQ:***
Best regards,