MvdW
Mariet van der Wateren
1 reviews | Active since Aug 2018
09 Aug 2018, 14:41
airtime disappeared
During loadshedding in the Eastern Cape, my airtime and data that was loaded on 21st July disappeard. Was reported to Waydon at Rosehill Mall Port Alfred on 1st August 2018. 3rd August I received a ref no. Today 9th August Mtn's only reply is it has been resolved but no airtime or explanation. will deffinitely cancel my contract of many years at the end of my contract!
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MTN South Africa's replyOfficial
13 Aug 2018, 11:42Thank you for your post .
We sincerely apologise for any inconvenience you may have experienced. we understand the frustration it causes.
Unfortunately your airtime did not disappear.
Please note that your R144.87 airtime was used on Internet on the 29th July 2018 between 08:21: 12 and 08:22: 23. See usage bellow:
***
Charge Time Type Charged MSISDN Charged Units Rand Charge
2018-07-29 08:21 DATA *** *** bytes 34
2018-07-29 08:22 DATA *** *** bytes 104.95
2018-07-29 08:22 DATA *** *** bytes 5.92
Warm regards
Eunice
Complaints analyst.
Best regards,
MTN South Africa's reply13 Aug 2018, 11:42
Official
Thank you for your post .
We sincerely apologise for any inconvenience you may have experienced. we understand the frustration it causes.
Unfortunately your airtime did not disappear.
Please note that your R144.87 airtime was used on Internet on the 29th July 2018 between 08:21: 12 and 08:22: 23. See usage bellow:
***
Charge Time Type Charged MSISDN Charged Units Rand Charge
2018-07-29 08:21 DATA *** *** bytes 34
2018-07-29 08:22 DATA *** *** bytes 104.95
2018-07-29 08:22 DATA *** *** bytes 5.92
Warm regards
Eunice
Complaints analyst.
Best regards,