1 reviews | Active since Jan 2014
Airtime disappeared.
I bought R100 airtime via my banking app and did receive it. I then went on to buy 2GB data for R99. I first checked my balance which was R100 and some cents. The transaction did not go through because suddenly I had insufficient funds and that just after I checked my balance before I made the purchase, the now failed purchase. I again checked my balance which is now some R80. Where did my money suddenly disappear to? I was forced to now buy a 1GB data because I must have data to work!
This is unacceptable!
This is not the first time I have had problems with MTN either.
MTN, after being investigated by the government, offer cheaper airtime and data to their clients, but when I tried to make use of this offer I received a message that I do not qualify for it!
Very disappointed.
Good day Anja,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there could be multiple reason why your airtime "disappeared". Most smartphones today will give you an indication on what the airtime was used on. You can find this under your messages in the event of you subscribe to anything or check your app settings. This will tell you how much data each app used as some do run in the background of your device.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
Good day Anja,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that there could be multiple reason why your airtime "disappeared". Most smartphones today will give you an indication on what the airtime was used on. You can find this under your messages in the event of you subscribe to anything or check your app settings. This will tell you how much data each app used as some do run in the background of your device.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,