WA
Welicia A
1 reviews | Active since Mar 2015
03 Apr 2018, 00:59
Airtime disappeared
On 01/04/2018 at between 09h00 and 10h00 I bought R25 airtime Via internet banking. I got a notification that my R25 airtime went through. My whatsapp, email, facebook and other content was deactivated before I bought airtime. I bought it for emergencies. After completion I switched of my cellphone. When I checked just before 24h00 there's absolutely nothing. It's like I've never bought airtime. This is totally unacceptable as I didn't use the device for the whole day. I need my money / airtime back. This is not the first time airtime of data disappeared.
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MTN South Africa's replyOfficial
05 Apr 2018, 14:13Good day Priscilla,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that our records do not indicate any R25.00 airtime loaded on the number *** on 2018-04-01. Kindly revise the date of recharge and send your query to *** and we will assist further.
We trust that you find the above in order and we look forward to being of service to you.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,
MTN South Africa's reply05 Apr 2018, 14:13
Official
Good day Priscilla,
Thank you for taking the time to raise your concerns and affording us the opportunity to address them. Kindly accept our sincere apologies for any inconvenience caused.
Kindly be advised that our records do not indicate any R25.00 airtime loaded on the number *** on 2018-04-01. Kindly revise the date of recharge and send your query to *** and we will assist further.
We trust that you find the above in order and we look forward to being of service to you.
Kind Regards,
Tshepo M
MTN Complaints Management Team
Best regards,