NM
Nisha M

1 reviews | Active since Jun 2016

22 Dec 2016, 08:23

Airtime disappeared!

<p>This is the 2nd time i have had airtime disappearing and MTN didnt not make up for it last time and they had better do so this time!!! MTN had a special to purchase for R7- 200mb of data, some free mtn to mnt minutes and also included calls to other numbers as well as sms's! This was a 2 day promotion! I purchased the airtime and then bought this 2 day offer on 20th December late in the evening at 6pm! This morning the airtime, data, sms's were ALL gone! Again!!! It is NOT 2 days as yet???!!! Does the system or the people at MTN know how to count when the data was actually purchased!!! We used this offer for ONE DAY AND NOT TWO!!!!!!!! Fix it, you *********** losers!!!!!!!!!!!!!! AND REPLACE WHAT WE HAVE LOST!!!!! I WILL ACCEPT NOTHING LESS AND I WILL SEND THIS OUT PUBLICLY IN ALL SOCIAL MEDIA THAT YOU GUYS ARE ******S!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (3)
MTN South Africa
MTN South Africa's reply22 Dec 2016, 14:55
Official

Good Day Pranisha,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly provide us with the cell number in question under the Review Information section so that we can be able to access the account and attend to the matter.

Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.

Kind Regards,

Zukiswa

REQ:***

Best regards,

NM
Nisha M's update23 Dec 2016, 09:21
Reviewer Update

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NM
Nisha M's update03 Jan 2017, 10:07
Reviewer Update

I HAVE COMPLAINED ON 22 DECEMBER AND TO DATE I HAVE RECEIVED NO RESPONSE AS YET!!