Airtime disapears

Item: MTN South Africa
Rating: 1

I would like a statement from MTN as to where my airtime disappears to. My background data is off. I have got active data as well as a whats app bundle. Yest, all of a sudden my data goes from 20 megs to zero, as well as my airtime vanishing. PLEASE MTN> I WANT A WRITTEN STATEMENT AS I AM ENTITLED TO IT

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Replies (3)

's updateReviewer Update

24 Sept 2018, 09:20

I had my number ported to MTN recently. Because of poor service, I am having my numbers ported back to my original service provider. It had better be approved.

's update24 Sept 2018, 09:20

Reviewer Update

I had my number ported to MTN recently. Because of poor service, I am having my numbers ported back to my original service provider. It had better be approved.

MTN South Africa's replyOfficial

26 Sept 2018, 17:07

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

As per our telephone conversation the business rule to port out is 60 days, will engage with our porting department and revert back to you.

Regards

Mike Ramaboka

Complaints Management team

Best regards,

MTN South Africa's reply26 Sept 2018, 17:07

Official

Thank you for your post.

Kindly receive our sincere apologies for the inconvenience caused.

As per our telephone conversation the business rule to port out is 60 days, will engage with our porting department and revert back to you.

Regards

Mike Ramaboka

Complaints Management team

Best regards,

's updateReviewer Update

26 Sept 2018, 17:21

Thank you. I would like to also know who made the rule, as the customer protection act is supposed to protect the customer. If one can give a calender month notice to get out of a contract, surely it should be easier getting out of a prepaid agreement. When I ported to MTN, I was not explained that I will be their prisoner

's update26 Sept 2018, 17:21

Reviewer Update