CB
Clemencia B

1 reviews | Active since Apr 2015

30 Apr 2015, 13:01

Airtime depleting at a rapid rate!!

I am so upset with MTN!!<br> <br> I will not pay my contract or upgrade ever again! You guys can take my cell phone I don't care because at this moment I can't even use it.<br> <br> I receive R200 airtime every month and that airtime is usually more than enough.<br> <br> But this month (since the 12th) my airtime usage went sky high!! I have gone through +- R600 of airtime.<br> <br> Every time I load airtime, it gets depleted at a record time! I have been with MTN for a few years and NEVER had this problem.<br> <br> I have placed my sim card into another device to see if I have the same problem and the same thing happened!<br> <br> I have restricted my background data, deleted a few Apps and I log out of FB each time (the same I do every month) but I STILL have the problem.<br> <br> It has been 2 weeks now, I've went to the George branch 4 times but they couldn't help me and said I should phone 808. I have now phoned 808 5 times and they have logged queries and resolved it but I STILL have the problem. Then I had to phone 1555 just to be told that I should phone 808 AGAIN!<br> <br> Now the last person said that my query would take 7days+ working days to be resolved!!! <br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply13 May 2015, 08:51
Official
Hello Clemencia7,

Thank you for your post.

Apologies for the delayed response and any inconvenience caused.

We have noticed that you have been using an LTE SIM card and the speed of the connection is faster, therefore you would be charged more as to connecting to 3G (streaming and downloading).

According to the ref number SMC/*** it reflects that your data has been depleted on the Internet.

Regards,
Devan

REQ:***