Airtime & Data Swipped (AGAIN)!!!

Item: MTN South Africa
Rating: 1
Author: Neville N

I have a 2GB package for normal and 2GB night surfer. This morning around 5am, ran some updates on my phone and stopped the updates around 5.50am, before the night surfer cut off time of 6am. Only to get a SMS from MTN that I am depleting data at out of bundle rates and then all my data & airtime was swipped - how is this possible? This is not the first incident and the last incident, MTN did not bother to get in contact with me or even email me - and now this happens again, really MTN????

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

18 Oct 2017, 10:37

Good day Neville,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.

Kindly accept our sincere apologies for any inconvenience caused.

We have forwarded a request on your behalf for a usage report to be created and sent to you.

REQ:***

Kind regards,

MTN S.A

Best regards,

MTN South Africa's reply18 Oct 2017, 10:37

Official

Good day Neville,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same.

Kindly accept our sincere apologies for any inconvenience caused.

We have forwarded a request on your behalf for a usage report to be created and sent to you.

REQ:***

Kind regards,

MTN S.A

Best regards,

Neville N's updateReviewer Update

27 Oct 2017, 13:57

REQ: ********** I am still expecting someone from MTN to get in contact with me, this is really terrible service. Again this morning, I was running updates around 05:15am to 05:45am, and my normal data is used as opposed to night surfer data - how is this really possible??? The last incident, normal data and airtime was used and as my normal data ran out, I was charged out of bundle rates, eating up my airtime and charges! I need answers please MTN!!!

Neville N's update27 Oct 2017, 13:57

Reviewer Update

Airtime & Data Swipped (AGAIN)!!!

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