1 reviews | Active since Sept 2011
Airtime & Data simply vanishes
<p>Not the first or the last time you have ****** me. From years ago when I was contract till this day. You have always overbilled me and stole airtime and data. It is sickening but yah that's MTN for you. Guess my airtime and data money is sitting in Nigeria paying your fine for your other ***** behaviour. </p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that need full details such as when the airtime and data disappeared, how much disappeared and from which cellphone number the disappeared. None of these details are mentioned on this post and as a result we are unable to conduct investigations. Please provide us with these details by emailing *** or contact our Prepaid Customer care on 173 or Contract Customer Care on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that need full details such as when the airtime and data disappeared, how much disappeared and from which cellphone number the disappeared. None of these details are mentioned on this post and as a result we are unable to conduct investigations. Please provide us with these details by emailing *** or contact our Prepaid Customer care on 173 or Contract Customer Care on 808.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
********** 026
I monitor my cell & data usage and there are always moments where airtime and data goes missing.
********** 026
I monitor my cell & data usage and there are always moments where airtime and data goes missing.
***
***
---------- Forwarded message ---------
From: Kaveek Jimmy ********** />Date: Thu, 29 Jun 2017 at 21:42
Subject: Why is my airtime used instead of Data?
To: ********** **********
I lodged a complaint about my airtime and Data magically disappearing before and you never did bother to respond as usual. But now this is really ridiculous. If I am using my phone to roam or as a hotspot why should you take away my airtime then use the data that is on the phone. Either way you a ******* but this is ridiculous.
****************
Thanks for nothing. Wish there was 1 decent network provider in this country but you all are just as bad as the other.
---------- Forwarded message ---------
From: Kaveek Jimmy ********** />Date: Thu, 29 Jun 2017 at 21:42
Subject: Why is my airtime used instead of Data?
To: ********** **********
I lodged a complaint about my airtime and Data magically disappearing before and you never did bother to respond as usual. But now this is really ridiculous. If I am using my phone to roam or as a hotspot why should you take away my airtime then use the data that is on the phone. Either way you a ******* but this is ridiculous.
****************
Thanks for nothing. Wish there was 1 decent network provider in this country but you all are just as bad as the other.