IW
Ian W
1 reviews | Active since Jan 2015
02 Jun 2015, 15:33
Airtime, Data purchased and removed
I have tried for the past week to get through to MTN call centre 808 but every attempt has been disconnected, approximately 15 attempts.<br> <br> Three points to address on my 350 top up<br> <br> 1. My R350 airtime was deleted this month without any calls been made.<br> 2. My 350MB data for the past 12 months has been deleted before I have a chance to use it.<br> 3. My 1GB data purchased after my 350MB of data was removed has also been taken off (this after a few e-mails and 5 mins of surfing)<br> <br> Please can one of your representatives make contact with me and assist with some transparency on my account<br> <br> <br>
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MTN South Africa's replyOfficial
05 Jun 2015, 13:10Hello iwaddy,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the airtime and the data bundles were used on your number.
The data bundles were used up on the 2015-05-04, after that you were charged on your airtime for internet usage.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the airtime and the data bundles were used on your number.
The data bundles were used up on the 2015-05-04, after that you were charged on your airtime for internet usage.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
MTN South Africa's reply05 Jun 2015, 13:10
Official
Hello iwaddy,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the airtime and the data bundles were used on your number.
The data bundles were used up on the 2015-05-04, after that you were charged on your airtime for internet usage.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note that the airtime and the data bundles were used on your number.
The data bundles were used up on the 2015-05-04, after that you were charged on your airtime for internet usage.
Kindly be advised that besides internet browsing your handset can also generate charges via upgrading and automatic running of data applications. Kindly ensure that you avoid having multiple internet pages opened and that you close all the pages you are not using. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi