Airtime / data issues
<p>Why does my airtime and data balance reflect differently every time I check it??? (It goes up and down). Because of this, I also have issues sending messages or making calls. It says I have insufficient airtime, but I have more than enough airtime....I am not the only one that experience this problem. </p> <p> </p> <p>Another problem.....this disappearing airtime and data. I had over R200 airtime on 14 April 2017 and all of the sudden I only have R50. How is it possible when I didnt make any calls and I was connected on Wifi and my mobile data was DISCONNECTED!!</p>
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MTN South Africa's replyOfficial
17 Apr 2017, 16:39Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the mobile number *** provided on the post is incomplete, kindly provide us with the mobile number in the client reference number section of the post and we will attend to the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,
MTN South Africa's reply17 Apr 2017, 16:39
Official
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the mobile number *** provided on the post is incomplete, kindly provide us with the mobile number in the client reference number section of the post and we will attend to the matter accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,
's updateReviewer Update
17 Apr 2017, 16:51My number is ***
's update17 Apr 2017, 16:51
Reviewer Update
My number is ***
's updateReviewer Update
20 Apr 2017, 17:41When can I expect feedback? I sent my contact number 3 days ago?!
's update20 Apr 2017, 17:41
Reviewer Update
When can I expect feedback? I sent my contact number 3 days ago?!