SK
Seolebaleng K
1 reviews | Active since Aug 2015
24 Aug 2015, 09:40
Airtime / Data disappearing!!!
For the past week my airtime and data has been disappearing. This has happened before, around May and when I took it up with MTN I was told I had auto updates on - I am not stupid, I know my phone and everyone who has a smartphone knows that updates only go through when you are connected to the WiFi. On Tuesday, 18/08/15, I went to bed with approx 150MB and R150 airtime, when i woke up on Wednesday, 19/08/15, my balance was 0MB and R0! I loaded R25 airtime on Thursday 20/08/15 and literally 5 minutes later it had depleted. The same happened on Saturday when I loaded R30 airtime. I need answers from MTN - WHERE IS MY DATA AND AIRTIME GOING? There have been several calls on 702 in the past weeks, even this morning, about similar incidents. When i called the customer care line I was transferred between 4 service \champions"and I was told its \""internet usage\"" but to me it doesn't make sense! I NEED ANSWERS. I CANT EVEN LOAD AIRTIME OR BUY DATA! """
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MTN South Africa's replyOfficial
11 Sept 2015, 09:36Hello KedijangPriscy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have checked the billing on your number and it shows there was 2 internet sessions on the 19-08-2015 first session time 19:30 which was for R109.32
another session time 19:31 which was for R48.68 ,should you still dispute the charges you can register via our online billing system mtn active to get the url report to confirm the charges . mtn active contact number 1761 .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have checked the billing on your number and it shows there was 2 internet sessions on the 19-08-2015 first session time 19:30 which was for R109.32
another session time 19:31 which was for R48.68 ,should you still dispute the charges you can register via our online billing system mtn active to get the url report to confirm the charges . mtn active contact number 1761 .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,
MTN South Africa's reply11 Sept 2015, 09:36
Official
Hello KedijangPriscy,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have checked the billing on your number and it shows there was 2 internet sessions on the 19-08-2015 first session time 19:30 which was for R109.32
another session time 19:31 which was for R48.68 ,should you still dispute the charges you can register via our online billing system mtn active to get the url report to confirm the charges . mtn active contact number 1761 .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
we have checked the billing on your number and it shows there was 2 internet sessions on the 19-08-2015 first session time 19:30 which was for R109.32
another session time 19:31 which was for R48.68 ,should you still dispute the charges you can register via our online billing system mtn active to get the url report to confirm the charges . mtn active contact number 1761 .
We would like to assure you that we are actively working to improve our service levels.
Regards
Dimakatso
REQ:***
Best regards,