1 reviews | Active since Nov 2013
Airtime & Data bundles disappearing/Contract
I am a very unhappy and dissatisfied customer of Mtn. Last year I laid a complaint with Mtn that I was overcharged for my contract fee which varied from month to month and I am on the Top up contract. I reported, & was reimbursed my monies. Now again this year I am overbilled and my contract fee varied- this time around it was explained that mtn has a right to change my contract fee with no notification. Very unhappy about this. Since March 2015 I have been calling the *********** call centre consultants that do not even have the patience to hear a person out and are very quick to hang up the phone if they do not have the answers. I have been calling asking that my account be investigated because my airtime & data bundles have been disappearing subsequently and all the time. The answer was that it was disappearing because of my \internet usage". My question was that why are my bundles and airtime getting finished at the same time and at an abnormal rate"
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that a sim swap has not been processed on your number recently.
Kindly be advised that the data bundles and airtime were depleted from internet connections. Please be advised that besides internet browsing, your handset can generate charges via upgrading and automatic running of data applications. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The system shows that a sim swap has not been processed on your number recently.
Kindly be advised that the data bundles and airtime were depleted from internet connections. Please be advised that besides internet browsing, your handset can generate charges via upgrading and automatic running of data applications. If you are not using the internet function, you can disable the mobile data function to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***