Airtime/ data always depleted
<p>It is very difficult not to get angry at the call centre staff, especially when they are just doing their job. However, it is absolutely ridiculous that one would load airtime (including data) and then it just disappears. </p> <p> </p> <p>This happens way to often and I am starting to get fed up with this. MTN's service delivery and airtime or data management is absolutely pathetic. I will most definitely cancel all contracts and always inform people to stay clear because of this.</p> <p> </p> <p> </p>
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please note that content subscriptions may be the reason that you have been losing data and airtime. Our system shows that you have content subscription. To unsubscribe to this you will have to dial *141*5# and chose option 4 (content services) and follow the prompts to unsubscribe.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
Good Day,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
Please note that content subscriptions may be the reason that you have been losing data and airtime. Our system shows that you have content subscription. To unsubscribe to this you will have to dial *141*5# and chose option 4 (content services) and follow the prompts to unsubscribe.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,