1 reviews | Active since Jun 2017
<p>Ive been using MTN for a long time now. Since i have been using them whenever i load airtime within seconds my airtime vanishes, now i have been calling MTN about this for a long time yet I get no answers... Today i bought me a Uncapped data bundle thinking its uncapped i will be able to use the internet all day, I used 150mb and i sincerely got a sms saying that my internet speed will be decreased to 128kbps. If i had known that i would never have bought an uncapped bundle because now when im on the internet its so slow and it keep buffering. I deactivated my bundle an now im using my fair usage data. Why tell people that its uncapped but the moment you hit a certain usage the speed decreases??? I buy so much airtime yet to be *****ed over each and every time... I think I should just change my network.</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the 24 hour uncapped bundle gives Internet access for 24 hours however the connection speed gets reduced after 150mb, we truly are sorry to hear that this bundle does not suite your needs. We do however have variety of bundles to choose from, please dial *141*2# ok and choose on Bundles to see the options.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that the 24 hour uncapped bundle gives Internet access for 24 hours however the connection speed gets reduced after 150mb, we truly are sorry to hear that this bundle does not suite your needs. We do however have variety of bundles to choose from, please dial *141*2# ok and choose on Bundles to see the options.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
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