BM
Boipelo M
1 reviews | Active since May 2015
12 Feb 2018, 08:53
Airtime Charges
Once again MTN has disappointed me I have loaded R15 airtime didn't use it all day the next thing I male a call which lasted less than 5 minutes and my airtime was finished. It's unacceptable I contacted the call centre which I was then told they cannot assist me because I am not the contact holder. I mean really?? I am a customer I should be assisted regardless. I need to know where my airtime is going because I hardly used it and now I must go spend more money to get more o it for it to be used up. I would like a refund of the airtime purchase from MTN and an explanation.
This just proves that MTN has no customer loyalty.
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MTN South Africa's replyOfficial
12 Feb 2018, 18:07Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we picked up that you have content charges on the number *** and logged a request no #*** to have them removed from your number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
MTN South Africa's reply12 Feb 2018, 18:07
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that we picked up that you have content charges on the number *** and logged a request no #*** to have them removed from your number.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,