AG
Ayabulela G
1 reviews | Active since Mar 2012
09 Nov 2015, 15:08
Airtime billing
Every time I recharge, my airtime does not last at least 5 minutes. My cellular data is off so there are no apps charging airtime. I've spent at least R100 in one day, its infuriating and frustrating. The customer care line doesn't help either. I've called numerous times without getting through to a consultant. MTN service is appalling and unexceptable.
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
12 Nov 2015, 06:54Hello AyaGwanya,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on my side , the airtime is used for internet, please note that to minimise data usage on your Iphone go to Settings > Privacy > Diagnostic & Usage > Select Don't Send and Go To Settings > Cellular > Use Cellular For it shows Apps that are on please turn them off.Settings > Cellular > System Services To turn off Location Services by following the below steps:
Go To Settings > Privacy > Location Services(On/Off) Go To Settings > Notifications turn off.
Restrict Apps from Using Cellular Data
You can choose to restrict individual apps from using cellular data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh turn them off.
Turn Off iCloud Backup as well.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on my side , the airtime is used for internet, please note that to minimise data usage on your Iphone go to Settings > Privacy > Diagnostic & Usage > Select Don't Send and Go To Settings > Cellular > Use Cellular For it shows Apps that are on please turn them off.Settings > Cellular > System Services To turn off Location Services by following the below steps:
Go To Settings > Privacy > Location Services(On/Off) Go To Settings > Notifications turn off.
Restrict Apps from Using Cellular Data
You can choose to restrict individual apps from using cellular data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh turn them off.
Turn Off iCloud Backup as well.
Regards
Nompumelelo
REQ:***
Best regards,
MTN South Africa's reply12 Nov 2015, 06:54
Official
Hello AyaGwanya,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on my side , the airtime is used for internet, please note that to minimise data usage on your Iphone go to Settings > Privacy > Diagnostic & Usage > Select Don't Send and Go To Settings > Cellular > Use Cellular For it shows Apps that are on please turn them off.Settings > Cellular > System Services To turn off Location Services by following the below steps:
Go To Settings > Privacy > Location Services(On/Off) Go To Settings > Notifications turn off.
Restrict Apps from Using Cellular Data
You can choose to restrict individual apps from using cellular data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh turn them off.
Turn Off iCloud Backup as well.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that I have checked on my side , the airtime is used for internet, please note that to minimise data usage on your Iphone go to Settings > Privacy > Diagnostic & Usage > Select Don't Send and Go To Settings > Cellular > Use Cellular For it shows Apps that are on please turn them off.Settings > Cellular > System Services To turn off Location Services by following the below steps:
Go To Settings > Privacy > Location Services(On/Off) Go To Settings > Notifications turn off.
Restrict Apps from Using Cellular Data
You can choose to restrict individual apps from using cellular data
1. Go to the Settings app on your iPhone
2. Click on Cellular
3. Just flip the switch next to an app on this screen.
They'll be allowed to use Wi-Fi networks, but not cellular data.
Disable Background App Refresh
1. Go to Settings app
2. Click on General
3. Click on Background App Refresh turn them off.
Turn Off iCloud Backup as well.
Regards
Nompumelelo
REQ:***
Best regards,