Airtime being used instead of DATA

<p>On Friday, i used my phone as a hotspot. i had approx R79.00 airtime and 280 MB data available. The data still remained when i was browsing however the airtime was used up. what is the use of purchasing DATA to use internet when the usage is deducted from your Airtime.</p> <p>i called in on Saturday morning and the call centre agent advised that if you have two or more sessions opened, the first session will use Data and the second will use airtime. this is riduculas as if you do not have airtime, then only data bundles will be used?</p> <p>how can MTN rob consumers in this way and i was told bluntly by the supervisor (Patricia Mangena) as well that as per the terms and conditions this is the way the service providers operate.</p> <p>this is the reason why i also moved from being a contract customer with MTN from over 5 years to pre-paid. i still have another contract with MTN and will also cancell this contract when it ends and not use the provider any longer if this is the case. the ref for my call on Saturday (4/2/17) is1/ ********** 2740</p> <p>i was told in simple terms that my airtime could not be refunded and there was simply nothing any one can do about it</p> <p> </p>