Airtime being ****** from my phone

On the 22nd of February 2019,i had airtime worth R7 and some cents in my phone. I went on to top it up with R15 airtime(time 19:44) and I had a to R22 and some cents. At 1945hrs I then bought a R6 Rush hour voice bundle. Afterwards I checked my balance and I had about R16. 41 left in my phone.

Since the rush hour bundle was now active I made the following calls: 1947hr....073 *** xx35(mtn number) call lasted 1min 1950hrs...071*** xx82(mtn number) call lasted 4min 24sec 1955hrs...078 *** xx92(mtn number) call lasted 30sec 2001hrs...084 *** xx51 (cellc number) call lasted 0sec-call cancelled 20:02hrs...073 *** xx35 (mtn number) call lasted 35minutes

At 2039hrs when I checked my balance it was on R0. 00. All the calls i made where MTN numbers and they were within the Rush hour.

I proceeded to call MTN(135) to ask about my airtime and I was told that the system does not pick up the R15 airtime top up so I shld call after 2 hours (Ref No. ********** 81).I could not call after 2hrs as it was late.

I called on the 23rd of Feb 2019 at 09:45hrs and I was told that I have been charged for the calls I made. I disputed that and I was given a reference number SMC/ ********** 65666 and I was told that the turn around time for the matter to be resolved is 3-5working days.

On the 3rd of March 2019, Ref No. ********** 97 I called MTN again as I had not received my airtime back and I was told that the manager is still working on it and I should be refunded by Tuesday the 5th of March.

Today I called in and I was told that a lady by the name of Wendy Malethebe is the one who is supposed to release the refund of R10 but they do not know why she has not released it.

I then made a query about the refund since my refund is supposed to be R10 and I was told that they only can see the R10 only.

This is not the first time MTN has took my airtime. In January, MTN also took my R6 airtime after I had also purchased a Rush hour voice bundle and I did not get it back.

Beginning of February, they also took my R8 airtime and I had to call in several times to get my airtime back.

It seems like MTN is now taking people's airtime and it's a hustle to get it back.

Can MTN please refund me my airtime of R16 as I feel you now taking advantage of us as individuals. If I were the one owing MTN for my contract I guess my line could have been suspended by now and I will be getting sms's on my phone to say they are going to blacklist me and all.

May you also treat your customers the very same way you expect them to be loyal to you.

May I be refunded my R16 ASAP...

VERY ANGRY CUSTOMER