1 reviews | Active since Sept 2016
Airtime Being Reserved For Data
<p>MTN has recently started a habit to reserve airtime for data and after being reserved it goes to zero rand. The other day I had R14.00 then it was reserved for data then it was zero rand, again after that I had R10.00 same thing it was then zero rand. I want to clearly and loudly say that, MTN YOU DO NOT HAVE A RIGHT TO CONTROL US ON HOW WE SHOULD USE OUR AIRTIME(OUR MONEY WE HAVE WORKED HARD FOR) JUST STOP IT! The only thing you can do is to tell us when our data is about to be depleted.</p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the airtime Reserved for Data displays the airtime that has been reserved on your account for an active data session and will not be available for you to use. In order to clear this amount or make the amount available for use, please reboot your device or turn flight mode ON then turn it OFF again so that the airtime reservation clears.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
Please be advised that the airtime Reserved for Data displays the airtime that has been reserved on your account for an active data session and will not be available for you to use. In order to clear this amount or make the amount available for use, please reboot your device or turn flight mode ON then turn it OFF again so that the airtime reservation clears.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Best regards,
Thanks a lot for your response Siphumezo but still I would like to suggest that it is better to inform us for example when I have 20MB left, that, your budles are about to be depleted, then I can decide whether I am buying more budles or Iam using my aitime for other things(freedom of choice) than to just reserve airtime like this.
After all, I have expressed my disatisfaction as a customer its up to you....
Thanks a lot for your response Siphumezo but still I would like to suggest that it is better to inform us for example when I have 20MB left, that, your budles are about to be depleted, then I can decide whether I am buying more budles or Iam using my aitime for other things(freedom of choice) than to just reserve airtime like this.
After all, I have expressed my disatisfaction as a customer its up to you....