ML
Musa L
1 reviews | Active since Oct 2015
27 Oct 2015, 18:44
Airtime being charged instead of data
Last night I had bought a 250mb nightly express data bundle. I was downloading on the internet but when I checked how much data I had left I saw that R30 of my airtime had been billed instead of the data bundle.This happens a lot and when I call the call centre I never get a valid response and the responses are never the same. Tired of buying airtime just to be cheated out of it
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Replies (1)
MTN South Africa's replyOfficial
30 Oct 2015, 07:04Hello musludidi,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your R29.38 was used for internet connection in 2015-10-26 23:46:52.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your R29.38 was used for internet connection in 2015-10-26 23:46:52.
Regards
Nompumelelo
REQ:***
MTN South Africa's reply30 Oct 2015, 07:04
Official
Hello musludidi,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your R29.38 was used for internet connection in 2015-10-26 23:46:52.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly be advised that your R29.38 was used for internet connection in 2015-10-26 23:46:52.
Regards
Nompumelelo
REQ:***