1 reviews | Active since Aug 2012
Airtime and no service from MTN
I've tried calling MTN on more than one occasion and am left holding the line until the call cuts out or the holding time becomes unreasonable (i.e. more than 20 minutes). My airtime this month has been utilized much faster than any previous month and I need to understand why, as I haven't made more calls than usual. Please can MTN investigate and advise with a detailed billing statement. Furthermore, for the past 2 weeks I receive a warning message that my airtime is expired even though there is still a balance on my account. I have spent an excessive amount of money on airtime this month but no support is provided from MTN to explain this problem to me. No one is available to assist and I haven't received any notification that there is a problem. Service levels are dropping and as a customer, I am now being blatantly inconvenienced by whatever is going wrong at MTN.
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand how frustrating this can be. I have checked your account and no changes have been made to your account, please follow the link, https://goo.gl/gGXfau, to get more info on the billing rates for your package. Do also go to, https://goo.gl/KJRxl6, to register for self-help options to track your billing and get statements and to request for itemized billing.
Also I would like to apologise for the delays in contacting us, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns, please accept our apologies for the inconvenience this has caused.
I do understand how frustrating this can be. I have checked your account and no changes have been made to your account, please follow the link, https://goo.gl/gGXfau, to get more info on the billing rates for your package. Do also go to, https://goo.gl/KJRxl6, to register for self-help options to track your billing and get statements and to request for itemized billing.
Also I would like to apologise for the delays in contacting us, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
I hope the above is in order and would once again like to apologize for the inconvenience this has caused you.
Regards
Aadil
MTN Service Provider
REQ:***