1 reviews | Active since Apr 2017

03 Apr 2017, 12:37

Airtime and data *******!

<p>Hi</p> <p>On Friday 31 March I loaded my cell with airtime and continued to purchase an uncapped data bundle of R40. Low and behold, my airtime was deducted but I never received my uncapped data for the day. I was in Vidyo and skype meetings and had to purchse addtional airtime in order to join these meetings. I ended up spending R200 and purchased 300mb bundles which seemed to be loaded. How the hell can you deduct R40 off my account and not flippen load data.</p> <p>Today, 03 April, i loaded R85 airtime onto my account. I continued to purchase a 200mb day data bundle costings R35, now when i wanted to purchase more data, i have no bladdy airtime where I should had R45 left.</p> <p>This is uncceptable and pure *******. I need my airtime and data that you stole from me because i dont have money to waste. I am taking this to social media.</p> <p>Charlene.</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply04 Apr 2017, 14:42
Official

Good Day,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Network department for investigation on what happened to the airtime you loaded but could not use.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Complaints Management Team
Itumeleng

Best regards,