AL
Angelique L
1 reviews | Active since Mar 2010
15 Sept 2015, 08:09
Airtime and data still not credited since 3 March
Dear Mantoa or MTN representative<br> <br> Please read this complaint from the 20th August.<br> http://hellopeter.com/mtn/complaints/still-waiting-for-airtimedata-to-be-credited-***<br> I was told \Please note that a credit has been passed for the airtime."I am still waiting. Nothing has been credited to me. Please tell me exactly when this will happen and send me proof of such.<br> I am exhausted following-up month after month. Please behave like an accountable"
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MTN South Africa's replyOfficial
15 Sept 2015, 09:32Hello Lazaro,
We are truly sorry for any inconvenience caused.
We can confirm that a total credit of R320.00 was passed and allocated to your account on the 23rd of August 2015.
You will see that your debit order for the end of September 2015 will only be R188.01 as the credit has now depleted your invoice dated the 20th of August 2015 that is set to go be deducted at the end of September 2015.
Regards
MTN Complaints Management Team
We are truly sorry for any inconvenience caused.
We can confirm that a total credit of R320.00 was passed and allocated to your account on the 23rd of August 2015.
You will see that your debit order for the end of September 2015 will only be R188.01 as the credit has now depleted your invoice dated the 20th of August 2015 that is set to go be deducted at the end of September 2015.
Regards
MTN Complaints Management Team
MTN South Africa's reply15 Sept 2015, 09:32
Official
Hello Lazaro,
We are truly sorry for any inconvenience caused.
We can confirm that a total credit of R320.00 was passed and allocated to your account on the 23rd of August 2015.
You will see that your debit order for the end of September 2015 will only be R188.01 as the credit has now depleted your invoice dated the 20th of August 2015 that is set to go be deducted at the end of September 2015.
Regards
MTN Complaints Management Team
We are truly sorry for any inconvenience caused.
We can confirm that a total credit of R320.00 was passed and allocated to your account on the 23rd of August 2015.
You will see that your debit order for the end of September 2015 will only be R188.01 as the credit has now depleted your invoice dated the 20th of August 2015 that is set to go be deducted at the end of September 2015.
Regards
MTN Complaints Management Team