SM
Silindile M
1 reviews | Active since Jun 2015
04 Jun 2015, 11:42
Airtime and data keeps on dissapearing
Can someone please help me, my airtime and data keeps on dissapearing, i started noticing that on Monday 01.06.2015, i bought airtime for R30 on sunday and made only one call for one minutes to be exactly, on Monday it had dissappeared and i was left with bundles only for one hundred and fourty something, i bought another airtime for R30 and it also dissapeared with my bundles too, i have tried calling the call centre, send numerious emails to customer service, even went to Woodmead branch but i was told that they can't assist. Can someone help me as i can't use my phone or buy more time fearing that it will also dissapear. I am really frustrated.
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MTN South Africa's replyOfficial
08 Jun 2015, 15:50Hello Mawakhe,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that our system show that there is a recharge of R30 on the 2015-05-31. The airtime was used on call and Internet usage. There are no subscriptions on this number.
When on the Internet make sure that you don't have multiple sessions opened as that will deplete your data bundles as well as airtime. When you have more than two sessions opened, the initial connection was done on the data bundles and the second one. When you open another session the network will automatically use your airtime instead of disconnecting the connection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that our system show that there is a recharge of R30 on the 2015-05-31. The airtime was used on call and Internet usage. There are no subscriptions on this number.
When on the Internet make sure that you don't have multiple sessions opened as that will deplete your data bundles as well as airtime. When you have more than two sessions opened, the initial connection was done on the data bundles and the second one. When you open another session the network will automatically use your airtime instead of disconnecting the connection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply08 Jun 2015, 15:50
Official
Hello Mawakhe,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that our system show that there is a recharge of R30 on the 2015-05-31. The airtime was used on call and Internet usage. There are no subscriptions on this number.
When on the Internet make sure that you don't have multiple sessions opened as that will deplete your data bundles as well as airtime. When you have more than two sessions opened, the initial connection was done on the data bundles and the second one. When you open another session the network will automatically use your airtime instead of disconnecting the connection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Kindly note that our system show that there is a recharge of R30 on the 2015-05-31. The airtime was used on call and Internet usage. There are no subscriptions on this number.
When on the Internet make sure that you don't have multiple sessions opened as that will deplete your data bundles as well as airtime. When you have more than two sessions opened, the initial connection was done on the data bundles and the second one. When you open another session the network will automatically use your airtime instead of disconnecting the connection.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***