1 reviews | Active since Dec 2015
Airtime and data keep on disappering
On the 29th of November i logged in a query where mtn took my full airtym of R110 instead of buddles was told matter will be investigated and turn around time is 7days with the ref of *** when i did a follow up after 7days was told case still open to call back after 24hrs matter will be escalated to the investigation department supervisor,called in after 48hrs was told case still open i must give them 48 hrs when call in case still open,i gave up on that i been recharging on my own but when ever i recharge my airtime disappears even when I convert it to data ,data disappears when call the call centre they got no explanation as is to why all of sudden this is happening where as i had this contract since last year October with no problem when am recharging i got angry and frustrated and ask for early cancellation fee was given ref ***7 with turn around time of 48hrs no feedback yet for my early cancellation fee that case is still open when i did follow up now am still sitting with the same problem this month where I got my monthly date 100mb and free 50MB on 21december within minutes loaded was left with 18 mbits out of 150mb with only whatsapp active no explanation on that
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the request is still being investigated by the technical support team. The system shows that your data bundles and airtime are depleted mostly on internet connections. Please be advised that your handset can also generate charges via upgrading and automatic running of data applications. We also advise that you avoid having multiple internet pages opened.
Please find below the estimated early termination fees as of the 2015-12-28:
R 3,944.41/ 24 x 10 remaining months = R 1643.50 (Handset Charge) +
R 312.99 (unbilled invoice) +
R 269.00 (current balance)
Estimated Total=R 2225.49
Should you wish to continue with the early cancellation, payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Cell Phone Number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the request is still being investigated by the technical support team. The system shows that your data bundles and airtime are depleted mostly on internet connections. Please be advised that your handset can also generate charges via upgrading and automatic running of data applications. We also advise that you avoid having multiple internet pages opened.
Please find below the estimated early termination fees as of the 2015-12-28:
R 3,944.41/ 24 x 10 remaining months = R 1643.50 (Handset Charge) +
R 312.99 (unbilled invoice) +
R 269.00 (current balance)
Estimated Total=R 2225.49
Should you wish to continue with the early cancellation, payment should be made to the below account, prior to the cancellation of the contract.
Absa Bank
Account number: ***
Branch code: 632005
Branch: Sandton
Reference Number: Cell Phone Number
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,