RP
Ruan P
1 reviews | Active since May 2015
07 May 2015, 10:17
AIRTIME AND DATA DISSAPPEARS
Good day <br> <br> I would just like to lay a complaint by MTN of data and airtime that keeps on dissapearing. This happens whenever I recharge. Can I please just get a clear indication as to what can be the problem that my airtime and data dissappear like this.
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Replies (1)
MTN South Africa's replyOfficial
18 May 2015, 13:51Hello Barry16,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now escalated the issue being experienced to the account manager who manages your company account (Greenconnect).
We've provided them with your details and for the feedback to be sent directly to yourself.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now escalated the issue being experienced to the account manager who manages your company account (Greenconnect).
We've provided them with your details and for the feedback to be sent directly to yourself.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,
MTN South Africa's reply18 May 2015, 13:51
Official
Hello Barry16,
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now escalated the issue being experienced to the account manager who manages your company account (Greenconnect).
We've provided them with your details and for the feedback to be sent directly to yourself.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for any inconvenience caused and for the delayed response to your post.
We have now escalated the issue being experienced to the account manager who manages your company account (Greenconnect).
We've provided them with your details and for the feedback to be sent directly to yourself.
Once again we do apologize for the inconvenience caused.
Regards
Tim
MTN Complaints Management Team: REQ:***
Best regards,