BM
Birgitta M
1 reviews | Active since Aug 2012
04 Sept 2015, 17:07
airtime and data dissappeared
On 6 May I went overseas and returned on 24 August. My contract with mtn should give me 750 airtime and 1 gb of data per month. I returned from overseas and found zero airtime and data on my phone although I have been paying my account very month. Today I am told that I should maybe get it all back on the 14 th, no guarantee but yet I must pay my account this month. May invoice for June R173.09
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Replies (1)
MTN South Africa's replyOfficial
17 Sept 2015, 15:04Hello Birgitta Marais,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the money reflecting as outstanding it's for August and Sept, the money you payed is for July.
There's an escalation for the missing data ref REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the money reflecting as outstanding it's for August and Sept, the money you payed is for July.
There's an escalation for the missing data ref REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,
MTN South Africa's reply17 Sept 2015, 15:04
Official
Hello Birgitta Marais,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the money reflecting as outstanding it's for August and Sept, the money you payed is for July.
There's an escalation for the missing data ref REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the money reflecting as outstanding it's for August and Sept, the money you payed is for July.
There's an escalation for the missing data ref REQ:***.
We would like to assure you that we are actively working to improve our service levels.
Regards
Jessie
REQ:***
Best regards,