sB
shehaam B
1 reviews | Active since May 2015
19 May 2015, 19:57
airtime and data dissappearance
i have contacted mtn twice as for the past few months on exactly the same date every month my airtime and data has magically dissapeared and according to the call centre agents my cellphone logs onto the internet by itself.<br> I am still awaiting feedback for the past two two months and clearly mtn has no regard for their customers or their complaints
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Replies (1)
MTN South Africa's replyOfficial
25 May 2015, 09:33Hello shehaambakardien,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
Best regards,
MTN South Africa's reply25 May 2015, 09:33
Official
Hello shehaambakardien,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the relevant management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
MTN Service Provider
REQ:***
Best regards,