1 reviews | Active since Mar 2009
AIRTIME AND DATA DISSAPEARING!!!!!
I have been trying to get hold of your call centre about 12 times then after holding on for a consultant 20 mins the line is dropped eventually when someone does answer. I have been getting the sms to say that my DATA bundles has been depleted, i have bought airtime twice and then after a few minutes the account is R0.00 not to mention the R200 that i received from you guys on 20th of every month has just dissapeared. When checking my data bundles it shows i have more than 140mb available but can not access the internet. I want you guys to sort out this matter because it is interfering with my job as i receive my emails on the phone. I also want to be reimbursed for the airtime and data that has just mysteriously dissapeared from my account.
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged on frequent data connections. Please note that besides Internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#OK and select option 2 that will show you the different data bundle balance that you have on your account. You also have the night express bundle which works between 00:00 to 05:59 only.
Should you still experience data being depleted kindly provide us with the date and times so we could investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged on frequent data connections. Please note that besides Internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#OK and select option 2 that will show you the different data bundle balance that you have on your account. You also have the night express bundle which works between 00:00 to 05:59 only.
Should you still experience data being depleted kindly provide us with the date and times so we could investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Best regards,